Making us accessible to all

We’re committed to making all our products and services accessible to everyone and are continually looking at ways to make sure we do this.

As part of this drive we’re working hard to make our website more accessible by following the standards set out in the Web Accessibility Initiative so that people– regardless of any disability – will be able to access all the information we have online.

We’re doing what we can to make a difference. Did you know that Royal Mail Group Ltd is a Gold Card Member of The Business Disability Forum (BDF) and is a recognised Two Ticks employer. Visit the BDF website Opens in new window.

If you have any comments or suggestions about how we can improve accessibility, online or elsewhere, we’d love to hear from you, visit the contact us page. Unfortunately we can’t respond to every email personally, although we will take all opinions and ideas into consideration as part of our commitment to making Royal Mail Group accessible to all.

Royal Mail recognises that many of its customers whether disabled or not have individual needs when seeking to make use of its services. It recognises that for some customers, the nature of their disability may mean that they have specific difficulties accessing Post Office Branches and postboxes. Royal Mail Group endeavours to comply with its obligations to customers under the Equality Act 2010. Our policy can be found here:  Statement of Arrangements DUSP 1.8.4 (PDF 72KB).